F.A.Q
Frequently Asked Questions
Are the clothes the same as in the photos?
Yes. We do our best to show each item as accurately as possible. Slight differences in color may appear depending on lighting, screen brightness, or display settings.
How do I choose the right size?
Each product page includes a detailed size chart. If you are between two sizes, we recommend choosing the larger one. Still unsure? Email us with your measurements and we will help you pick the right fit.
What should I do if the size isn't right?
No stress. You have 30 days from delivery to return or exchange your item, as long as it is unworn and in its original condition with tags attached. See our Returns & Refunds policy for details.
How long does shipping take?
Orders are processed within 1–3 business days. Delivery then takes 5–10 business days. Every order ships with a tracking number — see our Shipping Policy.
How can I track my order?
As soon as your order ships, you receive an email with your tracking number. You can follow your package at any time on our Track My Order page.
How much does delivery cost?
Delivery is free on orders over 40€. Below that, a flat 4,95€ shipping fee applies at checkout.
Are your clothes good quality?
Yes. Every piece is selected and quality-checked with care. If an item ever arrives damaged or defective, contact us within 48 hours with photos and we will send a free replacement or a full refund.
Is my payment secure?
Yes. All payments are processed through a secure and encrypted checkout. Your payment information is protected and never stored by us.
How can I contact customer service?
By email at supportlovaaya@gmail.com or through our contact page. We reply within 24–48 hours, Monday to Friday.
